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Telephone System Optimization Companies are dynamic entities. They grow and shrink, products and services are added and deleted. Your first line of contact with your customers is your telephone system. Even with all the new technologies such as email and web interaction, your most important communication tool is still your telephone. It is often taken for granted and neglected until a crisis developes. A telephone system that is optimized and set-up correctly for your unique company will make you money by keeping your customers comfortable and coming back time and again. A poorly designed telephone system frustrates people. You often don't even know it because your customer just hangs up and calls your competitor. They don't call back and you lose revenue. At TeleMarv Services we are system
optimization experts, specializing in Norstar
and BCM. We understand
how they operate, the features of each version and how to optimize them
for your unique operation. If you use an automated attendant and/or
call centre like Call Pilot
to route calls, we can help design and impliment a user friendly system.
We often hear "I hate voicemail", but if implimented correctly
and optimized with a friendly script, voice mail systems like Call
Pilot can be your greatest voice tool. |
Moves Additions and Changes (MACs) Within a company employees are added, promoted or replaced. When this happens telpehones need to be moved or added and voice mailboxes need to be created and/or updated. Companies grow and change We specialize in office moves and alterations. From one telephone or phone line to a complete office relocation. We can help you plan the move and provide you with a written estimate of the cost. |
Training Telephone systems are complex and multi-facetted. Businesses are dynamic and ever changing. As time goes by, employees move, leave or are promoted. At TeleMarv Services we specialize in Norstar and BCM. Employees who understand how to use their telephone as a tool are more productive. We know and understand system features and abilities. We can train your personel on the operation of your telpehone system. The receptionist in most companies is an entry level position. Yet he/she is often given the responsibility of being the telephone "manager". As an entry level position there is often a high turnover/promotion rate. The outgoing person is expected to train the incoming employee. But, if he/she is unaware of how the system works or even worse has bad habits, he/she will train the new receptionist incorrectly. The receptionist is your first point of contact with your customers. A poorly trained receptionist can cause lost customers. We can train your recptionist how to correctly use the features and functions of your Norstar or BCM system. We can train him/her on how to administer the voice mail system to add, remove or modify users. Voice communication is now often lumped into the IT
department. IT technicians are trained to administer your data network,
not your voice network. We can train your IT personel on how to do simple
moves and changes and how to administer the voice mail system to add,
remove or modify users. |
Free Consultations We know what equipment and services are available on the market and can advise you, without bias, on what we feel is the best solution for your company's unique requirements. With today's technology explosion, there are so many options available, its difficult for you to make the right decisions. We provide free consultation in the hope that you will choose our solution. |
Internet Telephony Service Provider We are proud to annouce that we are now a value added reseller of babyTel internet dialtone and long distance. Babytel is one of Canada's premier service providers of internet dialtone with products like Canadian Village and hotlineME. |
Maintenance Contracts Our contracts are flexible and depend on your needs. We can provide 24 hour/7 days per emergency service. Or, if you don't need that level of service we can adjust the contract, and the cost, to accommodate your needs. Why should you pay for a service you don't need. Here are some of he features of our maintenance contracts
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Cable Management Service If you are like most organizations, after a few years, you've played employee shuffle board and had a multitude of IT personnel working on your voice or data infrastructure. Nobody in the company knows, anymore, which telephone or computer is connected where and to which outlet. Your telephone closet or computer room may have wires hanging everywhere and if something get disconnected, nobody is quite sure where to reconnect it. We can clean up your voice and/or computer network and map your office. We will then provide you with detailed information of jack/extension/port numbers. We can provide you with details of how your telephone system is setup, customize it (if required) and provide you with a log book so that further changes are documented. |
Long Distance toll Fraud Thieves are targeting unsecure telephone systems for toll fraud. TeleMarv Services can secure your system to reduce the risk Click for details. |