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| Nortel Networks |
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| Static being heard on my end
or on the caller's end during my calls Our experience has been that a failure of the phone's handset cord (the curly one) is usually the culprit. A quick and low-cost repair that you can do yourself will solve this problem in minutes. First, try switching handset cords with a known working phone to see if the problem goes away. If it does, there's a good chance that you can obtain a replacement handset cord on your own and plug it in yourself. There's also a good chance that the handset itself is failing, but by swapping it with one known to be working at another phone, it's easy to isolate the problem. |
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| My phone goes dead for
no apparent reason, but it often starts working again by itself The line cord (the one that connects to the wall jack) gets a lot of abuse behind the scenes. Often, it ends up stretched too far, pinched beneath furniture legs or smashed by the wheels of a desk chair. Try changing the cord with a known good cord. Make sure the replacement cord has the same number of conductors. |
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| My phone is completely
dead! Nothing works at all, no lights, no display nothing. While it is possible that the phone has completely failed, you really should check the cords first. Also, try using another phone at that location that is known to be working first. But beware that some telephone systems like Norstar or AllWorx use set relocation. So if you take Fred's phone from the office next door, Fred has now moved into your office. |
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