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Nortel Networks
 


Software Options

 

Call Assistant 2.1

 

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Call Assistant allows operators, receptionists or individual users (both local or remote) to monitor the state of every line in the system and to effectively dispatch calls by answering, transferring, parking or sending to voicemail. Users can view all call activity across the system, including call queues1 , parked calls, monitors, and their own call history. In addition, users logged in to the Call Assistant can record outbound and inbound calls from their phone using the Call Recording feature. Call Assistant is a fully integrated PC software tool with an intuitive software interface designed to work in combination with any Allworx VoIP phone.


Key Features

Call Recording Feature
Call History Tab
Enhanced Dial Pad
Additional transfer capabilities
Expanded Views
Centralized call management
"Drag & drop" capability for transferring calls
Easy access to standard call functions
Easy-to-use graphical user interface
Quick and easy installation

Call Queuing

 

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Ideal for managing and distributing incoming calls so you can give your customers that extra added attention. Each queue can be customized to your business needs.

Key Features

Call Queues statistics! Now get full statistics on the number of calls received, serviced, abandoned, exited and timed out for each queue
With the 10x and 24x, this software allows up to 10 queues with 16 calls per queue, maximum of 32 callers across all queues
With the 6x, this software allows up to 10 queues with 8 calls per queue, maximum 16 callers across all queues
Individual phones can answer multiple queues
Phones can be set to ring after a user defined number of callers or specified wait time
Robust reporting
Continuous PC monitoring of call queues
Easy setup via Allworx System Admin

Conference Centre
When you’re not able to be there in person, the Allworx Conference Center allows you to confidently host conference calls with remote colleagues, internal employees, customers and business partners. Take control of your communications with a fully featured conference center that allows scheduling and managing of conference calls with both internal and remote participants directly from your desktop in real-time.

Key Features

Full administrative view of users and conferences
Setup conference calls 24/7
Secure conferencing option – ID and Password protection
Centralized scheduling and moderation of calls
Easy-to-use graphic user interface
Seamless integration with Allworx systems and phones
Quick and easy installation
Ability to create reoccuring conference calls

System
Simultanious Conferences
Seats
6x
1
8
10x
N/A
N/A
24x
4
8

Calendaring Software
Scheduling meetings has never been easier - with a few clicks, you can have everyone's schedule right in front of you. On a personal level, the calendar function can be set to remind you of meetings or projects automatically.

Key Features

Group Calendaring across all users
Meeting acceptance tracking
Popup reminders for appointments
Automatic updates of calendars
Recurring, private and public meetings
Month and day calendar views
Sold as an option:

- One time license fee
- Unlimited number of users

Internet Call Access software
Internet Call Access software allows you to send and receive phone calls over the Internet. This software option is needed for connecting the Allworx system to an ITSP (Internet Telephony Service Provider), site-to-site calling, and SIP Gateway.

- One time license fee
- Unlimited number of users

VPN software

VPN (Virtual Private Network) software allows users to gain access to the company’s network from remote locations. This software is used when you have a need access to the company’s network that’s behind the Allworx firewall.

- One time license fee
- Unlimited number of users

Dual language Pack
Allworx supports two different languages at the voice prompt level..

Key Features
Companies with customers calling in multiple languages can now choose the option of providing voice prompts in two languages.
The system can be configured based on employees’ preferred languages.
Your business doesn’t stop at the border — now Allworx will actively help boost your international or multicultural corporate presence.
Sold as an option
One time license fee
Unlimited number of users

 

 
TAPI 2.0
The Allworx TAPI TSP (Telephony Service Provider) Driver transforms your Windows-based PC into a communications powerhouse. The Allworx TAPI TSP Driver allows for the following enhancements on 3rd party applications that support these specific features.


Support for Multiple Calls: applications that allow for simultaneous multiple calls are supported
Outbound Calling: including placing outbound calls and dialing additional digits on active calls (e.g. at an auto attendant or entering a PIN code)
Inbound Calling: including answering or receiving prompts and caller information on inbound calls
Support for Caller ID: including automatic display of contact information
Transfer Call: support for both blind and attended transfers
Park Call: support for parking and retrieving parked calls
Hold and Un-Hold Call: easily place an active call on hold or un-hold, depending on application
Sold as an option
One time license fee
Unlimited number of users

Note:
Not all features may be supported by a TAPI-compliant application. Consult your application's documentation for TAPI feature support (see the Allworx TSP Installation Guide for details on configuring the Allworx TSP driver).
Compatible with Microsoft Windows XP Workstation (32-bit), Windows Vista (32-bit), or Windows 2000.
64-bit Operating Systems and Server Operating Systems are not supported by the Allworx TAPI TSP Driver 2.0.
Requires Allworx Call Assistant License Key.


 
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